Service Repeat / Honoring same issue service again Policy 18.5
Here at Net Diatom we do not want a client to pay for a service and then get home and have the same issue happening, we would repair the device at no charge. We wish to re-service any issues within 48 hours. Any computer or device returned for repair will be charged a new diagnostic fee after 48 hours of our initial repair. If the device is found to have unrelated issues between the service repeat and the original service date, Net Diatom will re-invoice the client as a new ticket and payment for those services will be expected.