Customer support options

Customers or clients of Net Diatom can contact our team in multiple ways. You are encouraged to call during business hours at 800-707-7820. 

You can also reach out to us by email at  


There are many contact points on our website at and also live chat features are available online.


For clients with website changes most client sites have a contact area to reach out to our team via a support ticket in our help desk system.


Using the ticket system allows clients to track their request and follow updates and finally notifications at the completion of the request. 

You can also submit a ticket by accessing the client page on

Information on submitting a ticket is available on this system.