Mercari is a tool we use to get rid of old inventory or items that do not sell in our retail store locally.
Sometimes we list items on Mercari when we have many of the same item but no use for them.
We also list items we receive on trade ins, customer dumps, and auction items from time to time.
Support for these sales must be made via the Mercari app and our staff can not assist you directly by Mercaris own policy.
Unfortunately, we must not take calls from mercari clients on our customer service line and if you do contact our support team you will be redirected back to mercari.