RMA & Warranty Return Processing 200.9
Net Diatom will RMA or Return Products covered by manufacturer warranty on behalf of Net Diatom clients. The cost to ship back items under warranty (if not covered by manufacturer) will be $19.99 for shipping and $4.99 for box and processing for a total of $24.98 total.
Return items will remain at the Net Diatom office location until the processing payment due is paid by the customer.
return merchandise authorization
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.
How does an RMA process work?
How does an RMA work? A Return Merchandise Authorization (RMA) is used when a customer wants to return merchandise. The form is filled out by the client and then sent to the seller, based on the seller's return policy the client might get an RMA number, which means the seller is accepting the return of the merchandise.